Help Center

How can we help you?

Search our knowledge base or browse categories below.

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Getting Started

Learn how FANN works, create your account, and make your first transaction.

Payments & Billing

Information about supported payment methods, invoices, and refund policies.

Security & Verification

How we authenticate art and protect your account.

Shipping & Delivery

Everything about secure art logistics, insurance, and tracking.

Sellers & Artists

Guides for listing artwork, pricing, and managing your portfolio.

Fractional Ownership

How to invest in shares of physical art pieces through FANN.

Frequently Asked Questions

What is FANN?

FANN is a platform that uses blockchain and AI to authenticate, certify, and trade physical artworks.

How does blockchain certification work?

Each registered artwork receives a cryptographic certificate on-chain with provenance and ownership history.

Is my payment secure?

Yes. Transactions are processed through encrypted gateways and escrow is used for high-value trades.

Can I sell art as an individual?

Yes. Individual artists can register, upload artworks, and list pieces for sale or fractional investment.

How long does shipping take?

Domestic orders usually arrive in 5-10 business days; international shipping may take 10-21 days.

Still need help?

Our support team is available Monday-Friday, 9am-6pm GMT.

Contact Support